We run your helpdesk like it’s our own
On Site Helpdesk Services
We provide onsite helpdesk services to clients who choose not to do it for themselves or want that presence within the business. Having our people onsite not only provides a physical point of contact for their business, it will also release resources within their IT departments (if they have an internal IT department), enabling them to switch focus from day-to-day operational issues to longer term profit-generating IT development that will benefit the business.
Our highly experienced people serve as a single point of contact for all your technology support needs. Certified and trained in the latest technologies, RHDS’s IT professionals work closely with each client on an ongoing basis to ensure the best onsite service and technical support, with regular visitations from our senior staff just to check in and see how things are going.
That’s the RHDS difference. We match the quality of our services with our high standards for customer satisfaction.
Offsite Help Desk Services
RHDS lets clients remove the entire burden of technical support with a remote helpdesk , allowing internal IT staff to concentrate on core business functions.
We use our systems to deliver on Service Level Agreements (SLA) defined by you. We manage the services desk and in many cases a number of the resolver groups. Call escalation processes are defined and structured to quickly resolve issues, saving time and money. And you see further savings because this model negates the associated costs of managing service desk employees.